1. General provisions
1.1 These Terms and Conditions of Sale of Deimexsport Online Store (hereinafter: Terms and Conditions) apply to the purchase environment (hereafter: e-shop) at www.deimexsport.eu.
1.2 E-shop sells products in Deimex Sportswear OÜ's store.
1.3 The Terms and Conditions shall apply to legal relationships arising between the Customer (hereinafter Customer) and the owner of the e-store Deimex Sportswear OÜ (hereinafter Seller) in connection with the purchase of the Products from the Online Store.
1.4 In addition to these terms and conditions, the legal relations arising from the purchase of products in the online store are governed by the legislation of the Republic of Estonia.
1.5 Seller information: Deimex Sportswear OÜ; Peterburi tee 2f, Tallinn 10415; Reg. No. 14197227; Phone 6085554; Email email@example.com
1.6 The Seller has the right to unilaterally change the terms and prices of the e-shop. The Seller will report the changes on www.deimexsport.eu. If the customer placed an order before the changes entered into force, the transaction will be subject to the terms and prices applicable at the time of the transaction.
2. Customer Support
2.1 The Customer Support Telephone Number is 6085554 (open on working days from 10 am to 7 pm).
2.2 E-mail address: firstname.lastname@example.org. 2.3 Customer support is closed on public holidays.
3.1 All prices of e-shop products include 20% VAT and are given in Euros.
3.2 Prices, discounts, offers and promotions of e-shop products may differ from retailer's retail prices, discounts, offers and promotions.
3.4 The prices for transport are given in section 7.
4.1 E-shop products are usually available in stock or in retailer's stores. The availability of products is not guaranteed because stock may be mistaken for technical problems.
4.2 If the product ordered by the customer is not available to the seller, the customer shall be informed as soon as possible.
4.3 The full amount of the purchase order will be refunded as soon as possible, but not later than within 14 calendar days.
5. Submit an order
5.1 Orders may be submitted by logging in as a registered user in an e-shop or as an anonymous customer.
5.2 The customer selects the desired products from the e-shop and adds them to the shopping cart.
5.3 The customer checks the correctness of the cart, then confirms the cart.
5.5 The customer pays for the order in the payment environment.
5.6 After payment for the order, the customer must press "Back to Merchant".
5.7 The Seller will send a confirmation and invoice to the Customer about the receipt of the order and payment.
6. Payment methods
6.1 You can safely pay for the order using the Estonian bank links (Swedbank, SEB, Luminor, LHV, Coop).
6.2 Payment shall be made outside the e-store's payment service provider Maksekeskus AS in a secure payment environment.
6.3 The Seller does not have access to the customer's bank details and credit card details. 6.4 Payment is made in Euro.
7. Receipt of goods
7.1 The customer can choose the Smartpost parcel machine to deliver the order.
7.2 Delivery to Smartmail parcel terminal.
7.2.1 Delivery fee of 2.99 € will be added to the order price. 7.2.2 There will be no delivery fee for the order starting from 79 €.
7.2.3 After the sales contract has entered into force, the order will arrive at the parcel terminal chosen by the customer within 5 working days.
7.2.4 When the product arrives at the parcel terminal, the customer is informed by an SMS message containing a unique door code, the location of the parcel terminal, the end of the deposit period and the return code to open the parcel terminal.
7.2.5 The Seller shall not be liable for any damage caused to the Customer if, for reasons beyond the control of the Seller, the unique code of the parcel terminal has reached the possession of third parties and the goods have been received on the basis thereof.
7.2.6 The order shall be kept in the parcel terminal for 7 calendar days. After the deadline expires, the product will be returned to the e-store.
7.2.7 If the customer fails to place the order within the above-mentioned time limit, the customer is obliged to reimburse the transport costs.
7.3.1 If a customer has placed an order on a weekend (from Friday after 14:00 to 9:00 on Monday) or on public holidays, the 5 working day period will apply at 9:00 am on the first working day following the weekend or public holiday.
7.3.2 The Client is obliged to verify the correctness of the contact data submitted before the order is made in order to avoid delays and misunderstandings. The Seller shall not be liable for any delay or misunderstanding if this is due to the inaccuracy of the information provided by the Customer upon placing the order.
7.3.3 In case the customer discovers that the goods have been sent incorrectly or defective or the goods do not reach the customer in good condition and in a closed package, the customer must be notified immediately by sending an e-mail to email@example.com.
8. Return and Order Replacement
8.1 The Client has the right to withdraw from the order within 14 calendar days without having to disclose the reason and to change or return the ordered product or products.
8.2 The 14-day right of return applies only to goods purchased from the online store and does not extend to purchases made in the store.
8.3 To return and / or exchange products, the Seller must submit a withdrawal request within 14 calendar days from the date of receipt of the Goods. The completed withdrawal application must be sent with the returned product to the seller. Except bicycles that can only be returned to the retailer's retail stores.
8.4 The Client is obliged to carefully open the product packaging without damaging it. If the package cannot be opened without damaging it, returning the product in the original packaging is not required.
8.5 The Customer has the right to familiarize himself with the Product in the manner permitted in the normal shop and the Customer shall be responsible for the product's loss of value if he has used the Product in any other manner.
8.6 The 14-day right of withdrawal is not applicable to goods which by their nature cannot be returned (underwear, swimwear, socks).
8.7 If the delivery method has been selected Smartpost parcel terminal can change the order or return it via Smartpost parcel terminal using the return code included in the original SMS. When using a refund code, the refund is free of charge and reaches the e-shop within 3 working days.
8.8 The product can only be exchanged in the shop and the e-shop for another size of the same product. In case of a change through the e-shop, the desired products must be booked in advance by writing to firstname.lastname@example.org. We will send you a new product immediately after receiving the replacement product. The costs of the exchange are borne by the seller.
8.9 If the Customer has withdrawn from the Transaction, the Seller shall return to the Customer the purchase price together with the delivery fee as soon as possible, but not later than within 14 calendar days from the receipt of the withdrawal request to the Seller. The refund is made to the same bank account from which the purchase was made.
8.10 If the order is partially returned and the order is accompanied by a delivery fee, the seller has the right to return the delivery cost in proportion to the number of returned products.
9. Processing of Customer's Personal Data
9.1 The Customer grants the right to collect and process personal data of the Customer by entering the data in the e-shop and confirming it (First name, surname, telephone number, parcel delivery and / or home address, e-mail address).
9.2 The Seller shall not disclose the Customer's personal data to third parties, except for the payment service provider Maksekeskus AS and to the Itella Estonia Oü offering the delivery service.
9.3 The Seller shall keep the Customer's contact information and information on purchases made by the Customer in the course of making purchases. This information is treated as confidential and processed in accordance with the Personal Data Protection Act.
9.4 The Seller may use the Customer's personal data for direct mail only if the Customer has given its consent to it.
9.5 The communication between the customer and the banks and card payments is encrypted, which ensures the security of the customer's personal data and bank data. The payment is made outside the e-shop environment and the e-shop does not have access to the customer's bank data and credit card information.
10. Claim and Liability
10.1 The Seller shall be liable for the non-conformity of the purchased product within 2 years from the delivery of the product to the Customer. When selling a product to a consumer, it is assumed that the non-compliance with the terms of the contract, which occurred within 6 months from the date of delivery of the goods to the customer, was present at the time of delivery, if such a presumption does not contradict the nature of the thing or defect. The Customer undertakes to inform the Seller of the non-conformity of the goods within 2 months of its discovery, ie to file a complaint.
10.2 It is advisable for the Customer to file a complaint with email@example.com. Indicate the contact details of the claim, the exact description of the problem, the date of submission of the complaint and a document certifying the purchase.
10.3 The Seller shall not be liable for any damage caused by the unintended use of the ordered product.
10.4 The Seller shall not be liable for any damage or any other consequences arising from incorrect data provided by the Customer upon performance of the order, including delay in delivery, if this is due to circumstances beyond the Seller's control.
10.5 Disputes between Seller and Customer shall be resolved by negotiation between the Parties. If the agreement is not reached, the client has the right to apply to the Consumer Protection Board (Rahohtu 2 Tallinn 10130, http://www.tarbijakaitseamet.ee) and the Consumer Disputes Committee (Rahohtu 2 Tallinn 10130, http://www.kission.ee) for the extra-judicial settlement of the dispute or to the Harju County Court. In addition, the European Union electronic platform (Online Dispute Resolution) at http://ec.europa.eu/odr is available to address complaints to all customers with open e-traders.